Developing a Customer Service Culture with Maher Consulting
FREE BUSINESS EVENT
Gorey Chamber will host a 'Developing a Customer Service Culture' event on Wednesday 26th April in Joanne's Cafe which will be presented by Alan Maher of Maher Consulting.
This event will cover:
Developing the mind-set within participants, and to equip them with the tools required to achieve outstanding customer service.
Contents:1. Defining what is meant by Exceptional Customer Service.
2. Interpersonal communications skills.
3. Organisational communication.
4. An organisational approach to delivering exceptional customer service.
5. The importance of leadership in developing customer service in a business.
6. Identifying & implementing standards of exceptional customer service .
7. Developing a 'service culture' in your business.